Help and How-To

• Computer: use W A S D or the arrow keys to walk. Hold Shift to walk faster. Click and drag to look around.
• Phone or tablet: use the arrow pad in the bottom corner to walk, and drag anywhere else to look.
• Walking straight is easy: when you're heading almost straight, the store lines you up for you.
• Walk into doorways to go through. Stairs work by walking onto them.
• Feeling lost? The Go to button (top left) takes you straight to any room. Close it with the X.

Just inside the front door, on the left, is the welcome table with two open books. Tap the first to sign up for news and updates by email. Tap the second to contact us, read about the store, and see what's new. You can also join the email list or use the contact page any time.

1. Type in the search bar at the top of the store: an author, a title, or a genre like "history" or "westerns."
2. Tap a result to go there, or to open the book.
3. Or tap any cover on a shelf to look at it. You can see the front, back and sample pages.

1. Find a Sky Lift stop: there's one in each room, and one in the parking lot. The arrows on the floor show the way in and out.
2. Walk in. A control panel opens.
3. Pick a room. The lift flies you there through the store so you can see everything on the way.
4. Walk out following the OUT arrows.

When you walk out the front door and turn around, you'll see giant banners for new books and new authors. A green "Author in store now" sign means the author is there for real. Tap a banner and you'll turn into sparkles and fly straight to that author. The banners are paid placements, see our Disclosures.

1. Go to their nook or booth (or tap their banner), and choose Join the line. Type the first name you'd like them to call you.
2. Keep browsing anywhere you like. The ticket at the top right shows your place in line and any notes from the author.
3. When it's your turn, you'll see "You're next!" Choose Accept and you'll sparkle over to the author. Or choose Not yet and the next person goes first.
4. Chat by typing. The timer shows how long the author has for each guest.

If the author is on a break, you keep your place, and the ticket shows when they'll be back. If you miss your turn a couple of times, you leave the line. You can always take a new number. If they're away, choose Notify me and we'll email you once when they're back.

1. Open the book and choose Get a signed copy (or "Purchase now").
2. Type who it's for and what you'd like written, or choose "Just the author's signature."
3. Check the spelling. Personalized copies can't be returned.
4. Enter your shipping address and pay with your card through Stripe.
5. You'll get an email receipt, and another with tracking when it ships.

1. Tap a used book in the Used & Antique room, or browse the used book market.
2. Check the photos, condition and description, then choose Buy it.
3. Enter your address. If the seller uses live shipping, pick a carrier and speed.
4. Pay through Stripe. The book is held for you for 30 minutes while you pay.

1. On the book's page, choose Make an offer, then type your price and an optional note.
2. The seller can accept, make a counter-offer, or keep their price. You'll get an email either way.
3. If you get a yes, or you accept their counter-offer, use the link in the email. Your price is good for 48 hours. Someone else can still buy it at full price before you do, so don't wait too long.

Use the link in your order email, or go to the order page and enter your order code and email. Once the seller ships, the tracking number appears there and in an email.

Reply to your order email to reach the seller. If it isn't fixed within 7 days, contact us with your order code. Full details are in our Refund Policy.

• The store needs a fairly recent phone, tablet or computer, and an up-to-date browser like Chrome, Safari, Edge or Firefox.
• Close other tabs and apps, and try again on Wi-Fi.
• You can always shop on the regular pages: the used book market and each author's book pages.
• If you're sensitive to motion, take breaks, or use the regular pages instead.

1. Go to author sign-up. Enter your name, email and a password.
2. Click the link in the email we send you to confirm your address.
3. We review every new author, usually within a few days, and email you when you're approved.
4. Log in and open My plan. Your first month is free ($25 a month after that). Stripe asks for a card, but nothing is charged until the free month ends.

1. In your dashboard, open My books and choose Add a book.
2. Fill in the title, genre, description and where to buy it, then upload your cover. If you have an audiobook or e-book, paste those links too, and shoppers get a Listen or Read button that takes them to your store. You can crop the front cover right on the page.
3. Add trailers and videos under My videos (an upload, or a YouTube link).
4. Choose Submit for review. Once we approve it, your book appears in your nook.

Your nook is given out automatically: the main hall nooks go to the first authors, and after that each new author gets the next booth in the Author Wing, which adds more booths as it fills up. Your avatar tends your nook whenever you're away.

1. Open Orders and connect your free Stripe account. It takes about 5 minutes and asks for your bank account. Buyers pay you directly.
2. Turn on signed copies for any approved book, and set the price, shipping and how many you have.
3. When an order comes in, you get an email. Sign it exactly as written on the order, mark it signed, and add the tracking number when you ship (within 5 business days).
4. With live shipping turned on, you can buy and print the label right from the order.

1. Open Live in the store from your dashboard, and keep that page open.
2. Choose how long each chat lasts, then press Open my line. Shoppers see "Author in store now" on your banner and nook.
3. Press Call next to invite the next person. When they accept, chat in the box on the right. Use +2 minutes if you need more time.
4. Post a note to everyone waiting any time. Use Take a break with a "back at" time, and everyone keeps their place.
5. Press Done for today when you leave.

If you close the Live page without signing off, your line pauses after a few minutes and shows you as away.

Your dashboard shows Your page to share with a Copy link button. Post that link on Facebook, Instagram, your website or in an email. It opens your author page with your photo, bio and books, and shows your cover when shared. A Visit their nook button flies readers straight to you in the 3D store. Every book has its own page and link too.

Open My stats from your dashboard (resellers: from My used books). Pick the last 7, 30 or 90 days, or the last year, to see:

• how many shoppers visited your nook, booth or books, day by day, compared with the period before
• which books were opened, and which trailers played
• who joined your line and chatted with you
• what your banner and booth are doing: how many visits saw them and how many tapped
• checkouts, orders and what you earned

The counts are anonymous. Neither you nor we see who the shoppers are.

Add-ons are optional monthly extras, ticked on or off in My plan:

• Courtyard banner ($20/month): seen first by every visitor.
• Sidewalk booth ($10/month).
• Featured shelf ($8/month).

Tick one and it appears in the store within a minute. Add one mid-month and you pay only for the days left. Untick one and it stops right away, with the unused days credited.

When the store owner opens Newsletter spotlights, you'll see it in My plan. Tick it, then open My posts from your dashboard:

1. Write a post introducing yourself and your book. A short story about why you wrote it works better than a sales pitch.
2. Pick the book it's about, and press Send to the store owner. You can send one post a month, and approved posts go out in the next weekly email with your book's cover.
3. Once it's approved, it goes on the store blog right away and out to the whole email list in the next newsletter, with a button to your book.

If the owner asks for a change, you'll get an email. Edit the post and send it again.

Open My plan and choose Update card or cancel. That opens Stripe's secure billing page. Cancelling stops future charges, and your plan stays active until the end of the month you've paid for.

1. Go to reseller sign-up and confirm your email.
2. Log in and start your plan in My plan: $12 a month, first month free.
3. On Orders, connect your Stripe account so buyers can pay you.

1. Open Sell used books. The List a book form is right on the page.
2. Take clear photos of your actual copy: front, back, and any flaws.
3. Type the title and author, pick the condition using our condition guide, and describe any flaws.
4. Not sure what to charge? Press Suggest a price. An AI looks up recent sales and suggests a range. It's an estimate; you decide.
5. Set shipping (or add the weight for live carrier prices), then press Put it on the market. It goes on the market and onto a shelf in the Used & Antique room right away.

1. You'll get an email for every offer. Open Live in the store and scroll to Offers on your used books.
2. Choose Accept, type a Counter price, or say No thanks, and add a note if you like.
3. An accepted price is held for the buyer for 48 hours. Please don't change the price while it's held.

1. When a book sells, you get an email and it shows on your Orders page with the buyer's address.
2. Pack it well and ship within 3 business days. With live shipping on, buy and print the label right from the order.
3. Add the tracking number. The buyer gets it by email automatically.

Yes. In My plan, tick Sidewalk booth ($10/month) for a booth on the red carpet out front with your avatar, or Featured seller case ($8/month) for the glass case by the door of the Used & Antique room.