Refund and Cancellation Policy
Last updated October 21, 2026
Books in Tell A Tail Book Center are sold by independent authors and resellers. Each seller ships their own orders and handles their own returns, following the rules below. If a seller doesn't make it right, we step in.
For buyers
Something wrong with your order?
- Contact the seller first. Reply to your order email, or use the link on your order page. Sellers must answer within 2 business days.
- Still not fixed after 7 days? Contact us with your order code (like SC-7K2M9Q). We'll look at the messages and tracking and help settle it.
When you can get a refund
| Situation | What happens |
|---|---|
| The book never arrived (tracking doesn't show it delivered) | Full refund including shipping, or a replacement if the seller has one. The seller is responsible until tracking shows it delivered. |
| The book isn't as described: wrong book or edition, worse condition than listed, missing pages, or damaged in shipping | Tell the seller within 14 days of delivery and send a photo. Return it and get a full refund; the seller pays return shipping. The seller may let you keep it with a partial refund if you both agree. |
| A signed copy arrived with the wrong inscription or misspelled name (not your typo) | The author fixes it by sending a corrected copy, or refunds you. |
| You changed your mind about a used book | Up to the seller. Many accept returns within 14 days if the book comes back in the same condition, with the buyer paying return shipping. Ask before you send it back. |
| You changed your mind about a signed or personalized copy | Final sale. It was signed just for you. |
| You cancel before the seller ships | Contact the seller right away. If it hasn't shipped, they cancel and refund you in full. Personalized copies that are already signed can't be cancelled. |
Refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show them. If you can't resolve something with the seller or with us, you can also contact your card issuer.
For authors and resellers
Your plan
- Free first month: cancel any time before it ends and you pay nothing.
- Cancel any time from "My plan" (Stripe's billing page). No phone calls, no forms. You won't be charged again.
- Your plan stays active until the end of the month you've already paid for. We don't refund the rest of a month for the plan itself.
- Add-ons: untick one and it stops right away. The unused days are credited on your next bill.
- Billing mistakes (charged twice, charged after you cancelled, wrong amount) are refunded in full. Tell us within 60 days.
- If we close your account for breaking the rules, we don't refund the current month.
Refunding your buyers
- Payments go to your own Stripe account, so you issue refunds from your Stripe dashboard. Refunds come out of your account.
- Follow the buyer rules above. If you refuse a refund the buyer is owed, we may refund them through Stripe and hide your listings until it's settled.
- Stripe may keep its processing fee on refunded payments. That's Stripe's policy, not ours.
Questions? Contact us.